pinay casino Privacy Policy — How Your Personal Data Is Handled

When you create an account with pinay casino, we collect the personal details you provide during registration — including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, keep your account secure, and ensure that only eligible players aged 21 and above in the Philippines can access the platform. We may also ask for a government-issued ID during the account verification process, in line with standard compliance requirements for online gaming platforms operating in the Philippines.

When you use the platform — whether you are browsing the Game Lobby, placing bets through the Betting section, or following live events on Sports — we automatically collect certain technical data. This includes your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform stability, detect unusual activity, and improve the overall experience for Filipino players on mobile and desktop.

When you make a deposit or request a withdrawal, we collect transaction-related data such as your chosen payment method, transaction amounts, and timestamps. We do not store full card numbers or sensitive payment credentials directly — these are handled by our payment processing partners using industry-standard encryption. All financial data is retained only for as long as required by applicable regulations in the Philippines.

The personal data we collect is used primarily to operate and maintain your account, process your transactions, and deliver the services you signed up for. This includes verifying your identity before processing withdrawals, sending you account-related notifications such as deposit confirmations and security alerts, and ensuring your access to the platform remains uninterrupted. We do not use your data for purposes beyond what is described in this policy without your explicit consent.

We may use your data to personalise your experience on the platform — for example, to surface relevant content in the Game Lobby or to tailor information about the VIP programme based on your activity level. This personalisation is done to make the platform more useful and relevant to you as a player in the Philippines, and does not involve sharing your data with third-party advertisers.

We also use aggregated, anonymised data to analyse platform performance, understand how players navigate the site, and make improvements to our mobile experience. This aggregated data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you updates about new features, offers, or events on the platform — you can opt out of these at any time through your account settings.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is shared only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers. All such partners are contractually required to handle your data securely and only for the specific purposes we have authorised.

In certain circumstances, we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are required to do so under applicable legislation. We will only disclose the minimum amount of information necessary to comply with such requests, and where legally permitted, we will notify you of any such disclosure.

If the platform undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process. In such cases, we will ensure that the receiving party is bound by privacy obligations at least equivalent to those described in this policy, and we will notify you of any material changes to how your data is handled as a result.

As a player based in the Philippines, you have the right to access the personal data we hold about you at any time. You may request a copy of your data, ask us to correct any inaccuracies, or request that we delete your data where we no longer have a lawful basis to retain it. To exercise any of these rights, you can reach our support team using the contact details provided at the bottom of this page or through the FAQ centre.

You also have the right to object to certain types of data processing, including direct marketing communications. If you no longer wish to receive promotional emails or SMS messages from us, you can update your communication preferences in your account settings or contact support directly. We will action all opt-out requests promptly and will not send further marketing communications once your preference has been updated.

If you believe that your data has been handled in a way that does not comply with this policy or applicable data protection laws in the Philippines, you have the right to raise a complaint. We take all privacy concerns seriously and will investigate and respond to any complaint within a reasonable timeframe. Where a complaint cannot be resolved directly with us, you may also escalate the matter to the relevant data protection authority in the Philippines.

The platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and transaction processing. These cookies do not collect any personally identifiable information beyond what is necessary for session management.

We may also use analytics cookies to understand how players interact with different parts of the platform, such as which sections of the Game Lobby are most visited or how players navigate from the Sports section to their account pages. The data collected through analytics cookies is aggregated and anonymised. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws in the Philippines. When we make changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled.

If we make any significant changes that materially affect how we use your personal data, we will notify you through your registered email address or via a notice on the platform before the changes take effect. Continued use of the platform after any such notification constitutes your acceptance of the updated policy. If you have questions about any part of this policy, the FAQ centre is a good starting point, and our support team is available to assist you further.